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AI-Powered IT. Enterprise-Grade Security.
IDENETY Managed Support Plans fuse artificial intelligence with battle-tested security engineering across all 18 service domains — so your infrastructure doesn't just survive threats, it evolves past them.
Two tiers. One mission. CORE for essential IT management. COMPLETE for advanced security, compliance, and strategic guidance.
99.999%
Uptime SLA
Enterprise voice & network
<15 min
Critical Response
COMPLETE tier
200×
Faster AI Detection
vs. human analysts alone
24/7
AI-Powered Monitoring
No gaps, no blind spots
Why IDENETY MSP
Not Just Another MSP
Most MSPs manage tickets. IDENETY manages outcomes. The same engineers who design and deploy your infrastructure are the ones monitoring it — with AI augmenting every layer.
Engineering-Led Operations
Your managed support team is the same engineering team that designed your infrastructure. No handoffs. No knowledge gaps. One team, end to end.
AI Across All 18 Domains
AI correlation runs across every service domain simultaneously — endpoints, network, identity, cloud, email, backup, VoIP, wireless, and more. Threats that span domains get caught.
Proactive, Not Reactive
Behavioral baselines, predictive analytics, and automated remediation mean most issues are resolved before you ever see a ticket. We fix problems before they become outages.
Transparent Pricing
CORE at $45/endpoint and $100/server. COMPLETE at $100/endpoint and $215/server. No hidden fees, no surprise add-ons. Full pricing at idenetymsp.com.
Dedicated Account Engineer
COMPLETE plan clients get a named account engineer who knows your environment, attends your QBRs, and owns your technology roadmap.
Nationwide Coverage
Headquartered in San Antonio, TX with remote and field capabilities across 34+ states. Enterprise-grade support wherever your locations are.
Click any node to see AI correlation details
The IDENETY AI Difference
18 Service Domains. One AI Engine.
Traditional managed IT is reactive — you break it, we fix it. IDENETY flips that model entirely. Our AI engine ingests signals from all 18 service domains simultaneously — correlating across endpoints, networks, identities, cloud workloads, email, backup, VoIP, wireless, Cisco fabrics, and more — surfacing threats that siloed tools miss entirely.
The three-ring diagram shows how every service domain feeds the central AI engine. Inner ring = core IT operations (CORE plan). Middle ring = extended services. Outer ring = specialist infrastructure domains (COMPLETE plan). Click any node to see exactly how AI correlates that domain.
ML models baseline normal user and device behavior, flagging anomalies in real time — catching insider threats and zero-days before signatures exist.
200× faster detectionAI aggregates global threat feeds, dark web signals, and CVE databases to keep your defenses ahead of emerging attack vectors targeting your industry.
Real-time CVE correlationWhen a threat is confirmed, AI-driven playbooks isolate endpoints, revoke credentials, and initiate rollback — within seconds, not hours.
80% auto-resolvedAI monitors hardware telemetry, network performance, and capacity trends to predict failures and schedule maintenance before downtime occurs.
Failure predicted 72h outAutomated evidence collection, control mapping, and gap analysis for HIPAA, PCI-DSS, NIST, and SOC 2 — reducing audit prep from weeks to days.
Audit prep: weeks → daysIntelligent automation detects service degradation and executes pre-approved remediation scripts — restoring systems without waiting for a human ticket.
MTTR reduced by 70%Full Service Catalog
18 Service Domains. All Managed.
Every IDENETY service domain is available under a Managed Support Plan — with AI correlation built in. Filter by plan tier, expand any domain to see included services, and click to reveal how AI enhances each area.
C = CORE plan | P = COMPLETE plan | Click any domain to expand services
Choose Your Plan
CORE vs COMPLETE
Both plans include AI-augmented monitoring, proactive security, and a dedicated IDENETY engineer. Full pricing, add-ons, and industry bundles at idenetymsp.com/plans.
COMPLETE
Operations + Cybersecurity + Resilience
Onboarding Process
From Contract to Command in 30 Days
Discovery & Assessment
We audit your infrastructure, security posture, and compliance gaps. AI tools map your attack surface and identify quick wins.
Architecture & Tooling
We deploy and configure your security stack — EDR, SIEM, ZTNA, and AI monitoring — tailored to your environment and risk profile.
Baseline & Tune
AI establishes behavioral baselines for users, devices, and network flows. Alert thresholds are tuned to eliminate noise and surface real threats.
Ongoing Operations
Your dedicated IDENETY team monitors, responds, and continuously improves your security posture — with monthly reporting and QBRs.
Industries We Serve
Managed Support Across 7 Verticals
Healthcare
HIPAA-ready
Finance
GLBA / PCI
Education
FERPA aware
Real Estate
Multi-site
Legal
Data privacy
Manufacturing
OT/IT bridge
Government
NIST / CMMC
Just finished a project with our engineering team?
Keep it running. Every IDENETY infrastructure, cybersecurity, Microsoft 365, structured cabling, or DAS project can transition directly into a CORE or COMPLETE managed support plan — with the same engineers who designed and deployed it.
Managed support is separate from project services
Project-based engineering services (design, deployment, installation) live at /services. Ongoing managed support and monitoring plans are delivered through idenetymsp.com.
Common Questions
MSP FAQ
Ready to Elevate?
Let's Build Your Managed Security Program.
Talk to an IDENETY engineer about the right MSP tier for your organization. No sales scripts — just a direct conversation about your infrastructure.
Full catalog, pricing calculator, and plan comparisons at idenetymsp.com