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Two tiers, one engineering team
Not every business needs the same level of managed IT. IDENETY structures managed services into two clear tiers so you pay for what fits — and can grow without re-platforming.
CORE — reliable IT operations
Everything you need to keep IT running smoothly: proactive monitoring, patching, helpdesk, Microsoft 365 administration, and documentation.
- RMM with patching & automation.
- Unlimited remote helpdesk support.
- M365 tenant + user administration.
- Firewall, switch, Wi-Fi, VoIP & DNS monitoring.
- Documentation & reporting.
COMPLETE — operations + security
Everything in CORE, plus a full cybersecurity and business-continuity stack — built for regulated and risk-aware organizations.
- EDR/XDR, managed AV & SIEM monitoring.
- Network security stack (segmentation, IDS/IPS, NDR).
- Vulnerability scanning & active detection/response.
- Backup resilience & executive risk reporting.
| CORE | COMPLETE | |
|---|---|---|
| Endpoint | from $45/mo | from $100/mo |
| Server | from $100/mo | from $215/mo |
| Microsoft 365 | $100 tenant + $10/user | $100 tenant + $45/user |
Compliance-driven? Healthcare (HIPAA), legal, and financial clients are onboarded on COMPLETE so encryption, monitoring, and compliant backup are in place from day one.
Full plan details, add-ons, and free IT assessment scheduling at idenetymsp.com.