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"The internet is slow" is no longer good enough. Cisco ThousandEyes delivers AI-powered assurance across every network between your users and their apps — including the ones you don't own (ISPs, cloud providers, SaaS platforms).
What it answers
- Is it us or them? Pinpoint whether an issue is local, ISP, internet/BGP, or the SaaS provider — with data, not guesswork.
- End-to-end service delivery visibility across owned and unowned networks — from the endpoint through every hop to the application.
- AI-driven insights surface the issues actually impacting user experience, not just raw metrics.
- Faster MTTR with recommendations and automated actions — escalate to the right provider with evidence.
Real-world value
When Microsoft 365 or your VoIP degrades, ThousandEyes shows exactly where — so you can escalate to the right provider with evidence instead of guesswork. It's embedded across Cisco solutions (including Secure Access Experience Insights) for a unified view.
Great for: businesses heavily dependent on cloud/SaaS and VoIP, distributed teams, and anyone tired of finger-pointing between vendors during an outage. Pairs naturally with Catalyst Center for full-stack observability — campus to cloud.
| Scenario | What ThousandEyes shows |
|---|---|
| Microsoft 365 slow for remote users | Whether the issue is the user's ISP, a BGP route, or Microsoft's edge |
| VoIP call quality degradation | Packet loss and jitter at each hop — pinpoints the responsible segment |
| SaaS app unreachable | Whether the provider's infrastructure is down or a routing issue is blocking access |
Capabilities referenced from Cisco ThousandEyes product materials.
Contact our engineers to discuss network observability and ThousandEyes deployment.